Marketplace Frequently Asked Questions

1. Do you accept purchase orders?

Yes, only government PO’s will be accepted. Please mail your purchase order or fax a copy.

2. Do bookstores receive any kind of discounts?

Bulk discounts are available for selected titles. Please contact the Bookstore for pricing and discounts for multiple copy orders.

3. How long does it take to receive the books after I place an order?

Orders are generally shipped within two days of receipt. Orders to U. S. destinations with a street address are shipped via United Parcel Service standard ground service. Depending upon your distance from Washington, D. C., shipping times vary between 3 and 5 business days. Orders to post office boxes are shipped via the U. S. Postal Service. Orders to non-U. S. destinations are shipped via surface mail or airmail. Delivery times will vary based on the conditions of each country.

4. Can I be billed for my order?

Prepayment is required for all ITE publications except for governmental agencies ordering by purchase order. Acceptable payment methods include checks, cash and credit cards (American Express, Visa, Mastercard).

5. How do you ship?

United Parcel Services is our primary shipping method for domestic orders to street addresses. Expedited services are available at an additional charge. Surface and airmail services are used to post office boxes and to non-U. S. addresses.

6. What is the cost of expedited shipping?

Expedited Shipping—delivery on the second business day after ITE’s receipt of your order—is available for $35 plus the standard 12% shipping and handling fee. If you need delivery faster, overnight delivery and Saturday delivery may also be available to your location. Contact ITE (202-785-0060) for details and additional cost.

7. Where can I address my technical questions about ITE publications?

Technical requests about ITE publications can be addressed to the ITE Resource Center, (202) 785-0060 ext. 120.

8. Can you fax me some pages immediately?

To receive some selected pages of a publication by fax, you must order the publication. Up to 30 pages will be faxed on the same day and the printed copy of the publication will be sent via 2nd-day air. There is a $35 expediting fee for this service.

Institute of Transportation Engineers
1627 Eye Street, NW, Suite 600 | Washington, DC 20006 USA
Telephone: +1 202-785-0060 | Fax: +1 202-785-0609

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2018 Institute of Transportation Engineers