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Personnel Management  Skills Series Web Seminar


TITLE: PERSONNEL MANAGEMENT  SKILLS SERIES
DATE: Fridays, June 27, 2008 - August 8, 2008
SITE FEE: $750 ITE Member/ $900 Non-member (six module series)
CREDIT: 9 PDH/.9 IACET CEU
BACKGROUND:

Managers need the skills to build productive relationships, produce results through collaboration and increase productivity. The Web seminars listed below will assist transportation professionals in building this skill set.  While the courses may be taken separately, participants are encouraged to attend the courses in the scheduled order.

   
TITLE: MANAGING THE DYNAMICS OF DIFFERENCE
DATE: Friday, June 27, 2008
TIME:  2:00 p.m. - 3:30 p.m. Eastern
SITE FEE: $250 ITE Member/ $275 Non-member
CREDIT: 1.5 PDH/.15 IACET CEU
BACKGROUND:

In an increasingly diverse society, it is sometimes confusing to distinguish between language and behaviors that are appropriate and those which may be offensive to others.  These judgments are complex and often lie in gray areas determined by variable social contexts.  In this seminar, participants will learn to use tools that will help them to navigate effectively the differences they encounter in their work environments.

LEARNING OBJECTIVES:

At the conclusion of the course, participants should be able to:

1) Describe the variety of differences among people that may impede or facilitate effective communication and professional interaction
2) Use the continuum of cultural competence to assess the appropriateness of language and behavior
3) Identify the set of values and skills that enable one to navigate effectively the cultural expectations of a particular environment, specific to your work

INSTRUCTOR:

Kikanza Nuri Robins, Counsultant, The Robins Group, Beverly Hills, CA, USA

Kikanza Nuri Robins, MDiv, EdD, has served individuals and organizations for over twenty-five years, whose bottom line includes the quality of their service and compassion for the communities they serve. Kikanza facilitates groups as they wrestle with and reconcile their conflicts, coaches’ managers as they make the internal shift to become leaders, serves as a change agent for people and organizations that seek to transform themselves from the inside out, and mentors institutions that are adjusting their systems and structures to improve their effectiveness.

   

Institute of Transportation Engineers
1099 14th Street, NW, Suite 300 West | Washington, DC 20005-3438 USA
Telephone: +1 202-289-0222 | Fax: +1 202-289-7722
ite_staff@ite.org

© 2008 Institute of Transportation Engineers

TITLE: HIRING THE BEST
DATE: Friday, July 11, 2008
TIME:  12:00 p.m.-1:30 p.m. Eastern 
SITE FEE: $250 ITE Member/ $275 Non-member
CREDIT: 1.5 PDH/.15 IACET CEU
BACKGROUND:

Past behavior is the best predictor of future behavior. Yet many interviewers continue to ask questions that have little to do with how the candidate performed in his or her prior job. Managers need to have the skills to select individuals that are the best fit for the roles they are expected to fill. This seminar will help the participants develop the right questions that uncover the candidate's skills as well as learn a seven step process for conducting an organized interview.

LEARNING OBJECTIVES:

At the conclusion of the course, participants should be able to:

1) Identify the seven steps in conducting an organized interview
2) Distinguish between behavioral, opinion and hypothetical interview questions
3) Recognize legal versus illegal interview questions
4) Identify the four basic question types

INSTRUCTOR:

Nancy Duling, President, Nancy Duling Consulting, Los Angeles, CA, USA

Nancy is an independent training professional with over 20 years experience in the training and development field. Since becoming a training professional, Nancy has delivered training programs to over 7,000 people from non-exempt staff to senior executives throughout the United States and Jamaica.  Her workshops are attended by as few as 6 participants to over 100.  Nancy’s partial client list includes Bank of America, the Los Angeles Police Department, 24 Hour Fitness and the Jamaica Institute of Banking. Nancy has trained on topics such as Time Management, Performance Management, Social Style Awareness, Sexual Harassment Avoidance, Behavioral Interviewing, Presentation and Facilitation Skills, Communication Skills and Leadership.  Known for her upbeat, hands-on approach and easy-going style, Nancy has built her consulting practice primarily on referrals and repeat business.

   
TITLE: SETTING GOALS AND COMMUNICATING EXPECTATIONS
DATE: Friday, July 18, 2008
TIME:  12:00 p.m.-1:30 p.m. Eastern 
SITE FEE: $250 ITE Member/ $275 Non-member
CREDIT: 1.5 PDH/.15 IACET CEU
BACKGROUND:

When it comes to performance, managers get what they ask for. If managers are not specific about what they expect, then they have little room to complain about what employees deliver. Setting specific performance goals provides employees with a compass on how to direct their daily efforts. It helps employees identify and work toward the results that contribute to the company's bottom line. This seminar will help the participants develop specific performance goals and identify a collaborative way to communicate them.

LEARNING OBJECTIVES:

At the conclusion of the course, participants should be able to:

1) Define SMART performance criteria
2) State the difference between a standard and a goal
3) Identify the five steps in communicating expectations

INSTRUCTOR:

Nancy Duling, President, Nancy Duling Consulting, Los Angeles, CA, USA

Nancy is an independent training professional with over 20 years experience in the training and development field. Since becoming a training professional, Nancy has delivered training programs to over 7,000 people from non-exempt staff to senior executives throughout the United States and Jamaica. Her workshops are attended by as few as 6 participants to over 100. Nancy’s partial client list includes Bank of America, the Los Angeles Police Department, 24 Hour Fitness and the Jamaica Institute of Banking. Nancy has trained on topics such as Time Management, Performance Management, Social Style Awareness, Sexual Harassment Avoidance, Behavioral Interviewing, Presentation and Facilitation Skills, Communication Skills and Leadership. Known for her upbeat, hands-on approach and easy-going style, Nancy has built her consulting practice primarily on referrals and repeat business.

   
TITLE: PROVIDING FEEDBACK
DATE: Friday, July 25, 2008
TIME:  12:00 p.m.-1:30 p.m. Eastern 
SITE FEE: $250 ITE Member/ $275 Non-member
CREDIT: 1.5 PDH/.15 IACET CEU
BACKGROUND:

One of the greatest contributions a manager can make to an organization is helping their employees accomplish critical work goals. Effective managers understand that ongoing feedback is necessary in keeping employees on track to meet those goals. Learning to provide constructive feedback when an employee's performance is off-track is a core leadership skill. This seminar provides managers with a model for delivering feedback that motivates the employee and maintains relationships.

LEARNING OBJECTIVES:

At the conclusion of the course, participants should be able to:

1) Distinguish between coaching, counseling and feedback
2) Explain the consequences when feedback is withheld
3) Identify the six steps in delivering constructive feedback 

INSTRUCTOR:

Nancy Duling, President, Nancy Duling Consulting, Los Angeles, CA, USA

Nancy is an independent training professional with over 20 years experience in the training and development field. Since becoming a training professional, Nancy has delivered training programs to over 7,000 people from non-exempt staff to senior executives throughout the United States and Jamaica. Her workshops are attended by as few as 6 participants to over 100. Nancy’s partial client list includes Bank of America, the Los Angeles Police Department, 24 Hour Fitness and the Jamaica Institute of Banking. Nancy has trained on topics such as Time Management, Performance Management, Social Style Awareness, Sexual Harassment Avoidance, Behavioral Interviewing, Presentation and Facilitation Skills, Communication Skills and Leadership. Known for her upbeat, hands-on approach and easy-going style, Nancy has built her consulting practice primarily on referrals and repeat business.

   
TITLE: RECOGNIZING EMPLOYEE CONTRIBUTIONS
DATE: Friday, August 1, 2008
TIME:  12:00 p.m.-1:30 p.m. Eastern 
SITE FEE: $250 ITE Member/ $275 Non-member
CREDIT: 1.5 PDH/.15 IACET CEU
BACKGROUND:

Recognition is one of the most powerful tools managers have and it costs close to nothing but a sincere attention to people. So what keeps managers from recognizing their employees as often as they should? This seminar looks into the effects of recognizing good performance and the impacts of missing those opportunities. Managers will be given a 3 step model for delivering recognition and identify ways that recognition can be used as a tool to enhance organizational effectiveness.

LEARNING OBJECTIVES:

At the conclusion of the course, participants should be able to:

1) Describe the impact recognition has on employees, managers and organizations
2) Identify behaviors that support organizational values
3) Identify the three steps in delivering recognition

INSTRUCTOR:

Nancy Duling, President, Nancy Duling Consulting, Los Angeles, CA, USA

Nancy is an independent training professional with over 20 years experience in the training and development field. Since becoming a training professional, Nancy has delivered training programs to over 7,000 people from non-exempt staff to senior executives throughout the United States and Jamaica.  Her workshops are attended by as few as 6 participants to over 100.  Nancy’s partial client list includes Bank of America, the Los Angeles Police Department, 24 Hour Fitness and the Jamaica Institute of Banking. Nancy has trained on topics such as Time Management, Performance Management, Social Style Awareness, Sexual Harassment Avoidance, Behavioral Interviewing, Presentation and Facilitation Skills, Communication Skills and Leadership.  Known for her upbeat, hands-on approach and easy-going style, Nancy has built her consulting practice primarily on referrals and repeat business.

   
TITLE: CORRECTIVE ACTION
DATE: Friday, August 8, 2008
TIME:  12:00 p.m.-1:30 p.m. Eastern 
SITE FEE: $250 ITE Member/ $275 Non-member
CREDIT: 1.5 PDH/.15 IACET CEU
BACKGROUND:

Most people want to succeed at work. When unacceptable performance occurs, an open and frank discussion of the issues can help to turn the poor performance around. However, confronting employees on these types of issues is difficult for most managers. When managers ignore these situations, usually they don't go away...they get worse. During this seminar, managers will be given tips and tools on how to constructively deal with unacceptable performance in order to achieve the best possible outcome.

LEARNING OBJECTIVES:

At the conclusion of the course, participants should be able to:

1) Distinguish between behaviors that are once-is-too-much versus behaviors that just keep getting worse
2) Identify the difference between feedback and corrective action
3) Identify the 6 steps in the corrective action discussion
4) Develop strategies in dealing with employee push-backs

INSTRUCTOR:

Nancy Duling, President, Nancy Duling Consulting, Los Angeles, CA, USA

Nancy is an independent training professional with over 20 years experience in the training and development field. Since becoming a training professional, Nancy has delivered training programs to over 7,000 people from non-exempt staff to senior executives throughout the United States and Jamaica. Her workshops are attended by as few as 6 participants to over 100. Nancy’s partial client list includes Bank of America, the Los Angeles Police Department, 24 Hour Fitness and the Jamaica Institute of Banking. Nancy has trained on topics such as Time Management, Performance Management, Social Style Awareness, Sexual Harassment Avoidance, Behavioral Interviewing, Presentation and Facilitation Skills, Communication Skills and Leadership. Known for her upbeat, hands-on approach and easy-going style, Nancy has built her consulting practice primarily on referrals and repeat business.