Institute of Transportation Engineers

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Web Seminar/Briefing Frequently Asked Questions







Q: What is an ITE Web seminar?
A: A Web seminar is a PowerPoint presentation viewed over the Internet with the oral piece of the presentation heard via touch-tone telephone—like a conference call or by voice over IP (computer speakers). A copy of the PowerPoint presentation and supplemental materials are provided prior to the course. Successful completion of the Web seminar includes passing an online quiz and evaluation and submitting a sign-in sheet.. The Web seminar earns PDH or IACET CEU.
Q: What is the difference between a Web seminar and a Web briefing?
A: The Web seminar is described above. ITE’s Web briefings are conducted in the same manner, however, they are primarily for information sharing to address “hot topics,” which include, but are not limited to new publications, research, legislation and/or regulatory issues. A PowerPoint presentation is provided to participants. Successful completion of the Web briefing includes submitting a sign-in sheet and completing a course evaluation. The Web briefing earns PDH.
Q: Where do I find Web seminar or Web briefing schedules?
A: Information and schedules for ITE Web offerings are available on the ITE Web site and in ITE Journal.
Q: How long are the Web seminars?
A: They typically last for 1.5 hours (90 minutes).
Q: Will I receive instructions ahead of time on how to access the Web seminar/briefing?
A:  Two business days prior to the Web seminar an e-mail will be sent to you with instructions on how to access the Web seminar/briefing and where to download the presentation and other materials, if applicable.
Q: Can our site participants use multiple computers to view the Web seminar/briefing?
A: The single site registration fee provides one computer password and one toll-free telephone call to log into the seminar/briefing per site. You may have as many people at your site in one room and use an LCD projector to project the program on a large screen and a high-quality speaker phone.
Q: What do I do if I did not receive or misplaced the Web seminar/briefing instructions email?
A: Contact Nicola Tavares , Professional Development Associate, at, 202-785-0060 ext. 155, no later than 12 noon Eastern the day prior to the seminar/briefing, if you do not receive the confirmation email with supplemental materials or for additional information.
Q: How do we interact with the presenter/s?
A: Type your question anytime during the Web seminar/briefing in the Chat room. The chat room feature is similar to the internet chat room. The questions will be seen by all participants and the presenters.  The presenter/s will respond to question during the presentation or during the designated Q & A segment.  At the presenter’s discretion, there may be an audio Q&A segment where you can verbally ask the presenters a question at the end of the session. (Not available for participants using streaming media). At the designated Q&A segment a dialogue box will appear on your screen indicating that the audio Q&A session is now activated. To ask a question, press the star (*) button on your phone and your phone line will be un-muted. It is similar procedure to having a conference call.
Q: What kind of equipment and/or computer system do I need for the Web seminar and/or Web briefing?

For PC-Users:

  • Required: Windows® 2000, XP, 2003 Server or Vista (Linux is not supported)
  • Required: Internet Explorer® 6.0 or newer, or Mozilla® Firefox® 3.0 or newer (JavaScript™ and Java™ enabled). If needed, download Java here.
  • Internet Connection required, cable modem, DSL, or better recommended
  • Recommended: Minimum of Pentium® class 1GHz CPU with 512 MB of RAM (2 GB of RAM for Windows Vista)

 For Mac®-based Users:

  • Required: Mac OS® X 10.4 (Tiger®) or newer
  • Required: Safari™ 3.0 or newer, Firefox 3.0 or newer; (JavaScript and Java enabled)
  • Internet Connection required, cable modem, DSL, or better recommended
  • Required: PowerPC G4/G5 or Intel processor, 512 MB of RAM or better recommended

 To Use VoIP

  • Required: Fast Internet connection (384 kbps or more recommended)
  • Required: Microphone and speakers
  • USB headset is recommended for anyone wishing to speak using VoIP
  • Headphones and separate USB microphone are also excellent

View a short tutorial on how to use the GoToWebinar interface.

For technical assistance joining or during a Webinar, contact GoToWebinar Customer Care for US/Canada users 1-800-263-6317, Select Webinar Option 2.

Q: Do I need special software to participate in a Web seminar/briefing?

You do not need special software, just an up-to-date Internet browser (6.0 or later).

To ensure that your browser is configured properly there will be a brief test once you log into the Web seminar. If you are a first time user allow 5-10 minutes for downloads and browser check to take place.

Verify that you have the current JAVA Script on your computer  

A participant can hear the presenter through the computer speakers using Microsoft Windows Media Player. This player, by default, is included with your Windows operating system. Should you need to upgrade/reinstall the Media Player do so from this web site:

Firewall and virus scanning software may interfere with your ability to connect to the internet portion. 

Q: What does the registration fee include?
A: The single site registration fee provides the following:
  • One computer password to log into the seminar/briefing.
  • One toll telephone call or use the computer speakers to access the audio portion of the seminar/briefing.
  • Presentation materials and a student supplement that can be duplicated for seminar participants. (PDF format of the presentation materials for Web briefing participants).
  • Access for one person (the registrant) to take the online quiz to verify his/her attainment of the learning objectives (not applicable for Web briefing).
Q: How do I register?
A: Visit our Web site and complete the online registration or download the fax/mail registration form. The registration form and fee must be received no later than 3 business days prior to the seminar/briefing.
Q: What form of payment is accepted?
A: MasterCard, Visa, American Express, ITE Scrip, check or money order
Q: How do I register if  paying by check or Purchase Order?
A: Download and complete the registration form and mail to ITE. Payment must be received within 3 business days prior to the Web seminar/briefing.
Q: Why is there an extra fee for non-registrant quiz takers?
A:  ITE has been approved as an Authorized Provider by the International Association for Continuing Education and Training (IACET). IACET and state licensing boards require ITE to maintain training records for persons who receive credit for courses, provide verification of learning, certificates of completion and maintenance of training records, which requires processing and recordkeeping.
Q: How do I pay for the online quiz?
A: At the end of the Webinar the site registrant will receive an email with instructions on how their attendees can register, pay the $10 quiz fee and access the quiz. The quiz  registration is online and is name specific and non-transferable.
Q: Do I have to be a member of ITE to register for a Web seminar/briefing or take the quiz?
A: No
Q: What is the refund/ registration cancellation policy?
A: A refund is issued upon written, request no later than 3 business days prior to the Web seminar. 
Q: How do I register multiple sites?
A: Registering more than one site requires a separate registration and site registration fee. Complete the registration under a different contact person and provide the contact information.
Q: Can I still register, if I missed the registration deadline?
A: Registration and payment received less than 3 business days prior to the seminar/briefing  depending on availability will be charged a $20 late fee.  Download the Fax/Mail Registration Form at and fax it to Nicola Tavares at 202-785-0609. Late registration will not be accepted within one hour of the Web seminar/briefing.
Q: Can I get a receipt for an online registration?
A: You may print a transaction/order receipt online at Click MY PROFILE on the left hand side of the homepage then select ORDER/EVENT then select the ORDER NUMBER. A receipt can be issued anytime before the event.
Q: Why is there a quiz?
A: IACET requires a method of assessment in order to award IACET CEU, which meets professional development requirements. The online quiz is the method of assessment. 
Q: How long do I have to take the quiz?
A: The quiz is open for one week after the Web seminar.
Q: Is the quiz timed?
A: No but the program will time out after 2 hours once logged in.
Q: How do I prepare for the quiz?
A: The quiz is taken from the content of the Web seminar and the student supplement.
Q: How do I know if I have passed the quiz?
A: You are notified of the results—pass or fail.
Q: What happens if I do not pass the quiz?
A: The minimum passing grade is 60%. If you do not pass the post-webinar quiz you will not receive course credit or PDH
Q: How do I get access to the quiz?
A: Immediately after the Web seminar the primary registrant will receive an email with the link to access the quiz. It is the primary registrant's responsibility to distribute that email to the site participants. Each quiz taker can access the online quiz once. Once the quiz taker completes and logs out of the quiz, the quiz taker will not get access to the quiz again.
Q: How do I know if I passed the quiz?
A: You are automatically notified of the results - pass or fail with minimum of 60% passing grade.
Q: My state does not require PDH/CEU; do I still have to take the quiz?
A: No, but we ask that you complete a hardcopy of the course evaluation and return the attendance sheet to ITE. If you take the online quiz for personal assessment then you will be billed for the online quiz.  Please note, persons who do not successfully complete the seminar, will not have credits recorded in their ITE Learner Record.  This is important if the participant or engineering board may need future verification of credits learned.
Q: What are the requirements for earning PDH or IACET CEU and a certificate of completion?
A: Web seminars require verification of attendance (sign-in sheet), completion of a course evaluation and passing the online quiz.  Web briefings require verification of attendance (sign-in sheet) and completion of a briefing evaluation. As an IACET Authorized Provider, ITE offers CEUs for its program that qualify under the ANSI/IACET Standard.
Q: How many PDH or IACET CEU can I earn?
A: Approximately 1.5 PDH or 0.2 IACET CEU for every 1.5-hour Web seminar/Web briefing successfully completed.
Q: Do Web seminars/briefings meet my state’s professional development requirements?
A: To ensure that the area of training meets your specific state’s continuing education requirements, go to the National Council of Examiners for Engineering and Surveying Web site at : this site provides links to every state’s licensing board. 
Q: Do the Web seminars/briefings meet the professional development requirements for the Professional Traffic Operations Engineers™ (PTOE) Certification Renewal?
A: Yes, if the training met the PTOE subject area requirements.
Q: Can I get a transcript of credits earned from ITE courses?
A: Yes, please complete the Transcript Order Form and submit to ITE with the $10 fee.  Please allow ten business days for processing.  ITE maintains records of participants of its professional development learning program who successfully completed ALL requirements to earn PDH or IACET CEU as of December 2005.
Q: Which organizations accepts IACET CEU?
A: List of Organizations who accepts the IACET CEU 

Engineering Institute of Canada
National Council of Examiners for Engineering and Surveying
National Society of Professional Engineers
State of Alabama, Board of Professional Engineering
State of Arkansas, Board of Professional Engineers
State of Delaware, Board of Professional Engineers
State of Florida, Board of Professional Engineers *
State of Georgia, Board of Professional Engineers
State of Illinois, Board of Professional Engineers
State of Iowa, Board of Professional Engineers
State of Kansas, Board of Professional Engineers
State of Kentucky, Board of Professional Engineers
State of Louisiana, Board of Professional Engineers
State of Maryland, Board of Professional Engineers
State of Massachusetts, Board of Professional Engineers
State of Minnesota, Board of Professional Engineers
and Architects
State of New Jersey, Board of Professional Engineers
State of New Mexico, Board of Professional Engineers
State of North Carolina, Board of Professional Engineers
State of Oklahoma, Board of Professional Engineers
State of Oregon, Board of Professional Engineers
State of Pennsylvania, Department of Transportation
State of Rhode Island, Board of Professional Engineers
State of South Carolina, Board of Professional Engineers
State of South Dakota, Board of Technical Professions
State of Tennessee, Board of Professional Engineers
State of Texas, Board of Professional Engineers
State of Texas, Department of Transportation
State of Vermont, Board of Professional Engineers
State of West Virginia, Board of Professional Engineers
State of Wyoming, Board of Professional Engineers
* IACET CEUs accepted only after review by licensure or training board
Q: What do I do if I have technical difficulties?
A: Call the Web provider toll free number listed in the pre-web seminar email and/or copy of the PowerPoint presentation.
Q: What if there is a topic that is not currently offered?
A: Please forward comments/suggestions to Nicola Tavares, Professional Development Associate at
Q: What should I do if I’m having problems registering online or I can’t remember my username and password?
A: If you have not set up an online profile, you will be given an opportunity to create a profile at time of registering. The Login is the number assigned when you created a profile and the password is the first 6 letters of the last name (if last name is less than six letters, pad with 0’s, e.g. Smith0). If you are unable to login, please contact or download the Fax/Mail Registration Form at
Q: If the person who registered for the Web seminar/briefing is not available to receive the instruction email what should I do?
A: Call or e-mail Nicola Tavares , Professional Development Associate at 202-785-0060 ext 155 or and provide the company name, primary registrant’s name and the alternate contact name and email address. Instructions will be emailed to the provided alternate contact.
Q: What do I do if I have slow internet connection or am unable to see the PowerPoint presentation?
  • Press the "Refresh" button.
  • Close your browser  and repeat the login process.
  • Contact your IT department to determine if your site is having internet problems.
  • Contact the help desk number provided in the email and PowerPoint presentation.
  • Use PDF copy of the  presentation that you downloaded from ITE Web site and follow along with the audio presentation.
Q: How do I increase or decrease the streaming audio volume?
A: Access the volume controls by right-clicking on the speaker symbol and clicking Volume or use the "up" & "down" arrows on the keyboard. Adjusting the volume level of your speakers can also contribute to a satisfactory audio level.

Institute of Transportation Engineers
1627 Eye Street, NW, Suite 600 | Washington, DC 20006 USA
Telephone: +1 202-785-0060 | Fax: +1 202-785-0609

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