The purpose of this course is to assist organizations responsible for traffic signal services to understand their core values and how to establish their group’s mission, goals and objectives in the context of internal and external environmental factors, organizational culture and span of control.

At the conclusion of the course, participants should be able to:

1) Define your organization’s purpose within the government agency and community.
2) Recognize your current organization’s culture and incorporate responses based on your organization’s purpose and need.
3) Identify major stakeholders.
4) Compose mission, values, goals and objectives (MVGOs) for your organization.

Lawrence J. Marcus, Associate Vice President, Mid Atlantic Planning Practice Leader, HNTB, Inc., Arlington, VA, USA

Mr. Marcus has over 25 years of experience in transportation engineering, planning, and operations. Specifically, he has extensive experience in state, local and regional government transportation, traffic engineering / operations, multi-modal planning and implementation, development review / traffic impact studies, program and project management, geographic information systems, and travel demand forecasting. Mr. Marcus has been an Adjunct Professor at George Washington University for 14 years.

2 PDH/.2 IACET CEU

This course focuses on tools for organizations responsible for delivering traffic signal services to assess their structure and service delivery processes to align the organization to meet defined goals and objectives.

Lawrence J. Marcus, Associate Vice President, Mid Atlantic Planning Practice Leader, HNTB, Inc., Arlington, VA, USA

Mr. Marcus has over 25 years of experience in transportation engineering, planning, and operations. Specifically, he has extensive experience in state, local and regional government transportation, traffic engineering / operations, multi-modal planning and implementation, development review / traffic impact studies, program and project management, geographic information systems, and travel demand forecasting. Mr. Marcus has been an Adjunct Professor at George Washington University for 14 years.

This course provides information on performance management techniques for organizations responsible for delivering traffic signal services to define measures of success and to integrate these into their program.

At the conclusion of the course, participants should be able to:

1) Describe the elements of performance management.
2) Explain the selection process and key elements of measures of success (organization/system/customer).
3) Identify data sources needed to support performance measures.
4) Examine methods to integrate measures of success into decision making for resource allocation.
5) Recognize and describe the factors that lead to successful performance management in signal systems:
      - Tool for evaluation and continuous improvement;
      - Method to engage staff and affect organizational culture;
      - Opportunity to communicate with customers through reporting tools; and
      - Sustainability for ongoing achievement of customer and organizational goals.

Gary B. Thomas, Center Director, Texas Transportation Institute, College Station, TX, USA.

Dr. Gary Thomas is a research engineer with the Texas Transportation Institute (TTI). He has been with the TTI since June 2001. He has a bachelor's degree in civil engineering from the University of Minnesota and a master's and doctoral degree in civil
engineering from Arizona State University. He is a certified instructor for the National Highway Institute and teaches workshops and seminars throughout the
country on such diverse topics as: intersection safety, freeway management and operations, traffic signal design and operations, simulation, and communication technologies. He is a registered professional engineer in Arizona and Texas, a fellow
of the Institute of Transportation Engineers, and a member of the Transportation Research Board’s Committee on Education and Training and Task Force on Road Safety Workforce Development.

This course is an introduction to the methods and practices used in traffic signal maintenance programs. Course materials are developed from the recently released ITE/IMSA Traffic Signal Maintenance Handbook.

At the conclusion of the course, participants should be able to: